Last updated: August 24, 2026
Document version: 1.1
By accessing or using the Trimbeo platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not use the Service. These Terms apply to all businesses who register through the Trimbeo onboarding process.
Trimbeo is a marketplace platform that connects service businesses (individuals and businesses) with customers seeking beauty, wellness, and personal-care services. The platform provides tools for appointment booking, payment processing, identity verification, and business management.
To register as a provider you must: (a) be at least 18 years of age, (b) have legal authority to enter into a binding agreement, (c) provide accurate and complete registration information, and (d) comply with all applicable laws in the Czech Republic and the European Union.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Trimbeo immediately of any unauthorized use of your account. Trimbeo reserves the right to suspend or terminate accounts that violate these Terms.
Trimbeo charges: (a) 15% of the service amount on the first completed booking that is not fully refunded with a customer acquired through trusted Trimbeo discovery; and (b) 2.5% on repeat bookings and bookings created through your direct link, customer import, or provider tools. Stripe's actual processing cost is charged separately based on Stripe's authoritative transaction record and is itemized in your earnings. If a payment is refunded, Trimbeo's fee is reversed in proportion to the refund. You remain responsible only for the net processing cost that Stripe does not return. If your connected balance is insufficient, an amount you owe may be recovered from future Stripe balances. This fee policy is not applied retroactively and its accepted version is recorded before it applies to a new payment obligation.
For Czech Stripe accounts, funds are typically available after an initial settlement period of 7 calendar days and a default settlement period of 3 business days thereafter. Payout schedules, reviews, weekends, holidays, and bank processing can add time. These timings are estimates, not a next-day guarantee.
As a provider, you agree to: (a) deliver services as described in your profile, (b) maintain accurate pricing and availability, (c) comply with all applicable health, safety, and licensing requirements, (d) treat customers with professionalism and respect, and (e) respond to bookings in a timely manner.
Trimbeo requires identity verification through our third-party partner, Veriff. You consent to the collection and processing of your identity documents for verification purposes. Failure to complete verification may result in inability to go live on the platform.
Content you upload to Trimbeo (photos, descriptions, portfolio items) remains your intellectual property. By uploading content, you grant Trimbeo a non-exclusive, worldwide license to display and promote your services on the platform. Trimbeo's branding, software, and design are the property of Trimbeo.
Trimbeo is not liable for any disputes between businesses and customers. The platform is provided "as is" without warranties of any kind. To the maximum extent permitted by law, Trimbeo's total liability shall not exceed the fees paid by you in the preceding 12 months.
Either party may terminate this agreement at any time. Trimbeo may suspend or terminate your account for violation of these Terms. Upon termination, you remain responsible for any outstanding obligations, and Trimbeo will process any pending payouts according to the standard schedule.
These Terms are governed by the laws of the Czech Republic. Any disputes shall be resolved in the competent courts of the Czech Republic, without prejudice to your rights under applicable EU consumer protection legislation.
Trimbeo may update these Terms from time to time. We will notify you of material changes via email or through the platform and provide any notice period required by applicable law. A new fee policy applies only after the required notice and acceptance; existing payment obligations remain governed by the version recorded when they were created.
For questions about these Terms, contact us at legal@trimbeo.com.